Airline Tale

[Navy6064]

AIRLINE TALE


An award should go to the United Airlines gate agent in Denver
for being smart and funny, and making her point, when confronted
with a passenger who probably deserved to fly as cargo.

A crowded United Airlines flight was cancelled due to a
mechanical problem. As would have it, the airline left a
single customer service agent with the monumental task of
rebooking a long line of inconvenienced travelers. Suddenly
an angry passenger pushed his way past everyone else in
line to the front of the counter. He slapped
his ticket down on the counter and said: "I HAVE TO BE ON THIS
FLIGHT AND IT HAS TO BE FIRST CLASS!!" The agent replied, "I'm
sorry sir. I'll be happy to help you but I've got to help these
folks first, then I'm sure we'll be able to work something out."

The passenger was unimpressed. He asked loudly, so that the
other passengers behind him could hear, "Do you have any idea
who I am...??" Without hesitating, the gate agent smiled and
grabbed her public address microphone and made the following
announcement: "May I have your attention please..." she began,
her voice echoing throughout the terminal. "We have a passenger
here at the gate
WHO DOES NOT KNOW WHO HE IS. If anyone can help him find his
identity, please come to Gate 17."

With the folks behind him in line laughing hysterically, the man
glared at the United agent, gritted his teeth and swore.
"(Expletive) YOU..!!!" Without flinching, she smiled and said,
"I'm sorry, sir, but you'll have to stand in line for that too."

The man retreated as the people in the terminal applauded
loudly. Although the flight was cancelled and people were late,
they were no longer angry at United.

[Ram0528]

that's awesome

[CoastieDrummer]

that is really good, i wish i would have been there for that